Account Navigation

Account Navigation

Currency - All prices are in AUD

Currency - All prices are in AUD

FAQs/T&C

Terms and Conditions:

Discount Wellbeing Supplements (DWS) is not engaged in rendering medical advice or professional services. DWS only sell retail products approved for general sale by the Australian Therapeutics Goods Association (TGA) and no product requires prescription or is classified as a prescription drug. Information available at this site or by email should not be used for diagnosing or treating a health problem or disease. Nor should the information replace the advice of your doctor or health care practitioner. Always see your practitioner if suffering an illness or accident concerning your treatment options.  

FAQs - a handy reference to answer your most frequently asked questions:

 

How do I Order?

We deliver direct Australia and Worldwide at greatly reduced prices to the RRP. To keep costs to a minimum, we only accept orders placed directly on the website. To order:

1) If required, select the currency of your choice from the Change button in the top right corner next to the current currency selection and flag (default Australian Dollar)
2) Select quantity of item and then Add To Cart - if you wish, add more items.
3) When finished ordering, proceed to Checkout to Add Shipping. Here you may checkout as a guest (we will still email order status updates to you) or as most customers prefer, you may register, to retain your information (except credit card information) as follows:

Create a New Account

Create an account with us and you'll be able to:

  • Check out faster
  • Save multiple shipping addresses
  • Access your order history
  • Track new orders
  • Save items to your wish list


4) Enter or edit your billing and delivery addresses. We advise customers who request delivery addresses other than their home address to ensure that a reliable person is always available to take receipt from your local postal service during business hours.
5) Enter your credit card or other payment details. We will process the amount in Australian Dollars. The exact amount your financial institution charges which will appear on your credit card statement in your local currency depends on the conversion rate on the day they process it.

What are the Shipping Options?

We dispatch all orders by Australia Post. Delivery within Australia is within days for Regular Parcel or within 1 day for Express eParcel. For International orders, International eParcel Air Mail, shipping time is 1-2 weeks. These options are selectable at checkout and you may also request a quote beforehand direct from your cart by clicking Estimate Shipping.

I'm overseas - Why order from Australia?

DWS is Australian based, enabling overseas customers to take advantage of international exchange rates and GST free overseas orders (Oz sales tax.) The quality of the Australian Natural Health industry is second to none - the industry is regulated by the Australian Therapeutic Goods Administration (TGA) who is the same body that regulate Pharmaceuticals and Medicines in Australia. Applying the same strict policies has helped establish Australia’s reputation for the highest standards of Complimentary Medicine Products in the World.  

Can I pay in my local currency?

All transactions are processed in Australian Dollars and your financial institution will convert it to your local currency if you are an international customer. To change currency, simply select the currency of your choice from the Change button in the top right corner next to the current currency selection and flag (default Australian Dollar). International currency displayed is based on today's up to date bank exchange rates, but the actual currency conversion is dependent upon your financial institution's exchange rates at the time, so will vary marginally.

How do you know your credit card information is secure?

Visa, Mastercard and American Express are all accepted. Your credit card details are fully secured. Our Website uses 128bit SSL encryption technology (Secure Sockets Layer) for complete safety of customer data. DWS also has significant systems and procedures designed to detect the fraudulent use of credit cards. Please do not be offended if we contact you requiring additional verification of your credit details as this is for yours and our protection. 

What other payment methods are acceptable?

At Checkout, you may also select Pay by PayPal

Are local import taxes payable?

Most products we sell are Natural Supplements (not pharmaceutical) and are approved for sale in Australia by the Australian Therapeutic Goods Administration (which has helped establish Australia’s reputation for the highest standards of Complimentary Medicine Products in the World.) However, we must emphasise that we cannot check each product we sell in Australia with every country in the world’s customs or legal authorities and so our advice to all customers is that they must assume responsibility for this. Every legal effort is made by DWS to minimize the likelihood of local Taxes and duties being imposed. All parcels are labelled either "Natural Supplements", "Skin Care" or "Essential Oils" as part of the official Customs Declaration Form. However we can not guarantee that taxes will not be levied or that items purchased are legal in any other country and in the event of this happening they are the responsibility of the purchaser. Smaller parcels dispatched by Air Mail significantly reduces the chances of Customs Taxes being imposed. In practice, we would have already withdrawn an item from sale to a particular country in the event of any previous legal difficulty. We recommend that all customers check the website of their local country, which can be found from this link on the World Customs Organisation website

Is my personal information private?

Totally. We use your email address to send an automatic order confirmation immediately you place your order and to respond to any further enquiries you may have. We use your delivery address to send your order and your billing address for credit card verification. We do not use your personal information for any other reason and have no 3rd party interest whatsoever.

 

Disclaimer:

 

The information on this site or by email is intended and applicable for Australian and New Zealand audiences only and adheres to the legislation and guidelines of these countries. No warranty or guarantee of a cure is expressed or implied with any information at this site, nor does DWS make any representations regarding the use or the results obtained with the information. In no event shall DWS, its employees or associates be liable to any person or individual for any loss or damage whatsoever which may arise from the use of this site or any of the information available at this site. Any advice is to be used at your own discretion.